Monday, March 4, 2013
Competent Communication
My direct supervisor is someone I admire based on her ability to communicate. She works with a diverse group of individuals on a daily basis, yet is able to communicate effectively in every circumstance. I have noticed that her ability to pay attention and make everyone feel heard is probably the key characteristic that makes her particularly effective. Next, her confidence and soothing manner when discussing issues often leaves individuals feeling better about themselves and the matter at hand. She often takes notes when having discussions so she can refer back to them if necessary or seek clarification if it is not something she knows immediately. I would love to model my own communication after my supervisor. The primary example of why I would like to be as effective of a communicator as she is took place a few weeks ago. A colleague became upset during a meeting we were having and began yelling at my supervisor. Not only did she remain calm and restate the conversation to try and keep the discussion proceeding, which it did. After the fact she asked myself and a colleague what we felt she could have done differently in that exchange because she felt that for the discussion to escalate like that she could have done something differently to prevent it. Not only did she ask for help with a matter and admit that she felt her communication was not adequate, but she sought to improve how she communicates as well.
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Mandy,
ReplyDeleteIt is a great work experience when the leader has strong communication skills and seeks feedback. We have a new president (my 5th in 10 years here)and I am having a difficult time interpreting his non-verbal communication, and the intent of verbal communication. I feel senior level administration becoming anxious. It will be an interesting year. The prior president shared information freely, connecting change to where we were and where we needed to go.
Wow! It sounds like you have a wonderful direct supervisor. I feel that's always important. We are not always going to get along with or even like everyone we work with but it's significantly important to try to like our boss/supervisor. When you can learn from them, that's even better! It's important for supervisors to have great communication skills along with many other skills as well. Take what you have learned and run with it! :-)
ReplyDeleteHello Mandy,
ReplyDeleteCommunication that crosses cultural boundaries can be filled with misunderstanding. In working with people from diverse backgrounds, we should be mindful of their culture and show respect for diversity. In fact, it is good to know that your supervisor seeks to get other people views on the matter because this will help her to better understand the issues and make decision for effective change.
Hi Mandy - While I was reading your blog I couldn't help but think of my current principal. She is a very calming presence in our school largely based on her excellent communication skills. I admire the way she effectively communicates with our students, staff, and parents. Like your supervisor, my principal second guesses herself in her communication skills at times. I think it is human nature to do this when things don't go as you would always like. Your direct supervisor sounds like a wonderful communicator.
ReplyDeleteIt is so important to have individuals in your professional circle who are life long learners. Having your supervisor reflect on her own actions and try to learn and improve for the future is so great. Not only does it benifit the program your work for but it sets an example and reminder for all of us on how we can continue to learn and grow and that no one knows it all.
ReplyDeleteMandy,
ReplyDeleteSelf examination is a great characteristic of a good communicator. As stated in one of our principals of ethics, accepting responsibility for the effects of our communication is something that should be followed. Sounds to me like you have a great mentor to learn from.